Frequently Asked Questions

Here are answers to some common questions about our product. If you have a question that you don’t see listed here or one that you think should be added to our list, just drop us an e-mail.

If I need to contact Midwest Industries, Inc. for information about my trailer, what will help me get faster results?
We would like you to have your 17 digit Vehicle Identification number (VIN) number. This number should begin with a 1MD; if it does not, then you don’t have a genuine ShoreLand’r. Your VIN will help us to find out which trailer you own and to get you any information specific to your trailer.
Where can I find my Vehicle Identification Number (VIN)?
Where can I find my serial number?
How can I find my closest ShoreLand’r dealer?
What if I need to register my trailer and cannot find the VIN?
Can I buy products or parts direct from the Midwest Industries, Inc.?
Can I get a parts manual for my trailer on-line?
What if I am having no luck finding the parts I need available today from my dealer?
I need a compliance letter from ShoreLand’r to take my trailer into Canada. How do I get this letter?
What do I do if I have a warranty issue on a tire?
How often should I check and change the grease in my hub?
What type of grease does my ShoreLand’r use in its hubs?
Why do my disc brakes lock up in reverse?
How much is my used trailer worth?
How do I identify my trailer's model number and model year if I can't find my Vehicle Identification Number (VIN)?
What are my options if ShoreLand'r can’t give me a duplicate MSO/VIN?
Can I get a duplicate MSO?
Can I get a replacement VIN tag?
Why don't you stamp your trailer with the number somewhere?
I'm in a bind, I don't have an MSO. Can't you do something?